常见问题

我們在 MT4、MT5 和 HUBx 交易平台上提供交易帳戶。

一旦您註冊並驗證了您的 TMGM 個人資料，您將能夠透過您的入口網站建立一個真實交易帳戶。請點擊Dashboard >> +真實帳戶申請，新建立的帳戶將是MT4帳戶。

與 MT4 帳戶不同，HUBx 帳戶是由我們的後台部門手動建立的，因此，您可以透過從您註冊的電子郵件地址發送電子郵件至support@tmgm.com或訪問以下方式請求開設其中一種帳戶類型：我們透過TMGM 網站進行即時聊天。

請登入您的 TMGM 入口網站並點擊頁面頂部的「下載」標籤。然後點擊“下載 Windows 版”選項並按照安裝說明進行操作。

請登入您的 TMGM 入口網站並點擊頁面頂部的「下載」標籤。然後將滑鼠停留在對應的 App Store 或 Google Play Store 按鈕上，就會出現下載的二維碼。使用行動裝置掃描二維碼，您將進入應用程式商店的相關頁面。

請登入您的 TMGM 入口網站並點擊頁面頂部的WEB Trader標籤。

您可以透過交易工具下的客戶入口網站直接存取基於網頁瀏覽器的 HUBx 交易平台。

您可以透過交易工具下的客戶入口網站直接存取基於網頁瀏覽器的 HUBx 交易平台。

請點選檔案>>登入交易帳戶，並在登入欄位中輸入您的帳號，並在相關欄位中輸入您的密碼和伺服器。

請點選 MT4 行動應用程式中的「設定」選項，然後點選「新帳戶>>登入現有帳戶」。在伺服器欄位中輸入 TradeMax，您將看到列出的每個交易伺服器。請點選與您的帳戶相關的伺服器。然後在相關欄位中輸入您的帳號和密碼，然後點擊頁面右上角的「登入」。

我們不提供自己的 EA 顧問；不過，我們很樂意允許在我們的交易帳戶上使用第三方 EA。

TMGM offers two main types of applications for traders:

TMGM Trading App:

• Available for both macOS and Windows desktop devices
• Provides a seamless trading experience across the TMGM platform
• Offers access to a wide range of markets, including Forex, Shares, Indices, Energies, Precious Metals, and Cryptocurrencies
• Features real-time data and news powered by Trading Central and Acuity
• Includes advanced trading tools such as Trading Calendars, Market Sentiments, Market Alerts, and AI Analysis

TMGM Mobile App:

• Available for both iOS and Android mobile devices
• Allows traders to manage their accounts and trade on the go
• Offers real-time quotes and charts for a wide range of trading instruments
• Features secure login and two-factor authentication
• Provides easy account management, including deposits and withdrawals

Both apps are free to download and use. To activate either app, open an account with TMGM to access its advanced tools and trading capabilities at no extra cost.

Key features of MT4 include:

1. Intuitive user interface with customizable charts and layouts
2. Advanced charting tools with 30+ built-in indicators and drawing tools
3. Expert Advisors (EAs) for automated trading and strategy backtesting
4. Extensive customization options for charts, templates, and indicators
5. Real-time quotes and interactive charts
6. Multiple order types
7. Financial news feed
8. Compatibility with various operating systems

Key features of MT5 include:

1. Multi-asset trading capabilities with access to a broader range of instruments
2. Advanced charting tools with 38+ built-in indicators and drawing tools
3. Depth of Market (DOM) for better price analysis and order placement
4. Algorithmic trading and strategy backtesting with MQL5 programming language
5. Economic calendar integrated into the platform
6. Enhanced strategy tester with support for multi-currency testing
7. Fundamental analysis tools
8. Support for 21 timeframes (compared to 9 in MT4)

WebTrader is a browser-based trading platform that allows users to access their trading accounts without installing software. Key features include:

1. Real-time quotes and interactive charts for various trading instruments
2. One-click trading and easy order management
3. Customizable layouts and saved templates for personalized trading
4. Secure access to trading accounts with encrypted login and data transfer
5. Compatibility with all major web browsers
6. Access from any device with an internet connection
7. No need for downloads or installations

To access WebTrader:

1. Log in to your TMGM client area
2. Click on the WebTrader option
3. Enter your trading account credentials if prompted

TMGM 提供各種合作夥伴計劃，包括介紹經紀人、基金經理 (MAM) 和白標經紀人。更多資訊可以在我們網站的合作夥伴部分找到。

1. Introducing Broker (IB) Program
2. Affiliate Program
3. Referral Program

IB 是向 TMGM 介紹/推薦客戶並根據客戶交易量收取手續費的個人或公司。

The benefits of becoming an IB with TMGM include:

1. Competitive commission structure with attractive revenue-sharing opportunities
2. Dedicated support from TMGM's experienced IB team
3. Access to promotional materials and marketing resources

您可以透過即時聊天與我們的支援團隊聯繫，或發送電子郵件至partners@tmgm.com ，我們將安排客戶經理協助您完成申請。

1. Have a proven track record in the financial industry
2. Demonstrate a solid understanding of forex trading
3. Complete the IB application form
4. Provide necessary documentation, such as identification and proof of address

Once approved, you'll gain access to the IB portal to manage clients' accounts, monitor trading activity, and generate reports.

Important: The program is available to wholesale clients and businesses, and IBs must adhere to applicable licensing and compliance requirements when dealing with retail clients.

回扣每天支付，最多可能需要 2 個工作天才能收到。

您不能在 IB 帳戶上進行交易，但您可以開設額外的交易帳戶進行交易。

多帳戶經理 (MAM) 是代表客戶管理交易並獲取一定比例利潤的個人或公司。資金經理將使用一個主帳戶同時為多個客戶帳戶（從屬帳戶或子帳戶）開立和平倉訂單。每個從屬帳戶中開立的交易手數將根據可用保證金自動計算。

您可以透過您的客戶經理或直接發送至partners@tmgm.com進行申請。

• 分配百分比
• 按餘額分配比例
• 按股權比例
• 批次分配

註：主帳戶可以為每個訂單選擇不同的分配方式。

關注者帳號沒有最大限制。

是的，新的分配方式只會影響新訂單。現有的未平倉訂單不會受到影響。

MAM 經理可以選擇每週、每兩週或每月 1 日。對於手動利潤分享，這是每月月初進行的。

TMGM's White Label solution is a turnkey offering that allows businesses to offer branded trading services using TMGM's infrastructure and technology. It's ideal for companies looking to enter the forex market quickly and cost-effectively without developing their trading platforms and back-end systems.

The benefits of TMGM's White Label solution include:

1. Fully customizable trading platforms with your branding and logo
2. Access to TMGM's liquidity and competitive pricing
3. Comprehensive back-office systems for managing client accounts and transactions
4. Dedicated account management and technical support

To become a White Label partner:

1. Your business must meet certain criteria, including having a solid business plan and meeting a minimum capital requirement
2. TMGM's partnership team will assess your needs and create a tailored solution
3. The setup process involves consultation, branding, integration, testing, and launch stages
4. TMGM provides ongoing support throughout the partnership

TMGM's Affiliate Program is a performance-based marketing partnership that allows you to earn commissions by referring new clients to TMGM. As an affiliate, you promote TMGM's services using unique tracking links and earn a percentage of the revenue generated by your referred clients.

The benefits of becoming a TMGM affiliate include:

1. High commission rates and attractive revenue-sharing opportunities
2. Wide range of promotional materials and marketing resources
3. Dedicated affiliate support and account management
4. Comprehensive tracking and reporting tools to monitor your performance

To become a TMGM affiliate:

1. Register for the program and complete the affiliate application form
2. Once approved, access the affiliate portal
3. Generate tracking links and access promotional materials
4. Promote TMGM's services through your marketing channels
5. Monitor your performance and earn commissions based on referred clients' trading activity

To maximize your earnings:

1. For the IB and White Label programs, leverage TMGM's support and resources to grow your business
2. As an affiliate, use the provided marketing materials effectively and optimize your marketing efforts
3. For the Referral Program, share with friends and family genuinely interested in forex trading
4. Utilize TMGM's dedicated support teams for guidance across all programs

Remember, TMGM's client support team is available to assist your referred clients and ensure they have a positive experience with the platform.

You can contact TMGM support through multiple channels:

1. Email: support@tmgm.com
2. Live Chat: Available 24/7 on the TMGM website
3. Phone: +61 2 8036 8388 (available 24/7)

When contacting support, provide:

1. Your account number
2. A clear description of your issue or question
3. Any relevant screenshots or attachments
4. For phone support, be prepared to verify your identity

If you're experiencing login issues:

1. Double-check that you're entering the correct email address and password
2. Use the "Forgot Password" option on the login page to reset your password if needed
3. Ensure you're using the correct login URL
4. If problems persist, contact TMGM Support for further assistance

For deposit/withdrawal issues:

1. Ensure your account is fully verified and all required documentation has been submitted
2. Check that TMGM supports your chosen payment method
3. Verify that you've entered the correct payment details
4. Remember that some payment methods may have longer processing times
5. If you encounter errors or your transaction is declined, contact TMGM Support with relevant transaction details and error messages

TMGM accepts the following documents for account verification:

1. Proof of ID: Passport, driver's license or government-issued identification.
2. Proof of address: Bank statement or government-issued utility bill. This is subjected to the verification process of your residential country.

要開設真實交易帳戶，您需要提供有效的照片身分證件和最近的帳單或水電費帳單以確認您的地址。

您可以提供以下其中一項：

• 護照
• 政府核發的身份證件，例如駕駛執照或州身份證件或
• 國民身分證

請注意，所有帶有照片的身份證件必須有效，並清楚顯示您的全名、出生日期和簽發/到期日期。

您可以提供以下其中一項：

• 公用事業帳單（瓦斯、電力、水、電話或網路）
• 銀行對帳單

請注意，所有居住證明文件必須包含您的全名、完整居住地址（無郵政信箱），日期必須在過去 90 天內。

您的文件需要透過您的客戶入口網站上傳。如果您遇到問題，請隨時透過電子郵件將文件發送至support@tmgm.com ，我們的團隊將為您手動處理。

帳戶通常會在收到適當文件後幾個小時內得到驗證。如果您想了解帳戶進度的最新信息，請聯絡支援團隊。

一旦您的帳戶得到驗證，您將收到一封電子郵件通知，其中提供您的真實交易帳號、交易伺服器詳細資訊、密碼、槓桿和您帳戶的貨幣。

在您的帳戶經過驗證並且您收到真實交易帳號之前，您將無法為您的帳戶注資。

To withdraw funds:

• Log in to your TMGM account
• Select 'Withdraw Funds' from the dashboard
• Choose your withdrawal method
• Enter the amount you wish to withdraw
• Review and confirm the withdrawal details
• Submit your withdrawal request

To withdraw funds, you must:

1. Have a fully verified account
2. Have an available margin above the used margin
3. Meet the open position requirements

Processing times vary by withdrawal method:

1. Withdrawals to e-wallets are usually processed within 24 hours
2. Bank transfers can take 2-5 business days

You can track your withdrawal:

1. In the 'Transactions' section of your dashboard
2. Via email updates sent by TMGM

您應該使用與存款相同的方式提取資金。例如，如果您透過銀行電匯入金，則您只能透過銀行電匯提款。

提款請求由我們的客戶會計部門在收到後 1 個工作天內處理。但是，資金到達您的銀行帳戶所需的時間將取決於您的付款方式。

• 國際銀行電匯提款可能需要 3-5 個工作天。
• 其他付款方式提款通常會在 1 個工作天內收到。

TMGM 不收取任何存款/提款費用/手續費，但是，您可能需要向涉及銀行轉帳的銀行收取費用。請注意，對於電子錢包，如果您尚未進行交易，提款可能會產生費用。

You can manage your account settings from your dashboard's 'My Accounts' section. This includes:

1. Managing security settings
2. Viewing account statements

Note: To change your base currency or update your email address, please contact our support team at support@tmgm.com.

After logging in, you'll see your dashboard, which includes:

1. Funding
2. Deposit
3. Withdrawal
4. Transfer
5. Trading Tools
6. Reports
7. Documents
8. Downloads
9. Trading Competition
10. Promotions
11. TMGM Rewards

您可以從客戶端的儀表板查看您的 MT4 帳戶餘額。您也可以透過在 MT4 交易平台上登入您的 MT4 帳戶來查看您的餘額。

您可以透過登入您的客戶入口網站並選擇您特定 MT4 帳戶的「設定」選項來更改您帳戶的槓桿率。

您可以透過登入您的客戶入口網站並選擇+真實帳戶申請並填寫簡短表格並將其提交給我們來開設額外帳戶。

您可以透過即時聊天聯繫支援團隊或發送電子郵件至support@tmgm.com ，他們將協助您建立帳戶。

允許的最大真實帳戶數量為 5 個。

You can update your personal details in your dashboard's 'My Profile' area. This includes:

1. Name
2. Address
3. Phone number
4. Email address

To change your account password, follow these steps:

1. For your profile password: Go to “Account Setting” > “Information” > “Change Password.”
2. For your trading account password: Go to “Dashboard” > “Change Password” for the respective account.

如果您的申請中出現拼字錯誤，請透過即時聊天聯絡我們的支援部門，如果我們的個人資料中已有您的有效身分證件的副本，那麼我們將能夠更正您姓名的拼字。如果您想將名稱更改為完全不同的名稱，請發送電子郵件至support@tmgm.com 。您也可以透過在 MT4 交易平台上登入您的 MT4 帳戶來查看您的餘額。

如需更改您的註冊電子郵件地址，請發送電子郵件至support@tmgm.com ，請求更改您的電子郵件地址，並向我們提供新舊電子郵件地址的詳細資訊。我們將要求您向我們提供您持有有效身分證件的自拍照。

要更改您的地址，請發送電子郵件至support@tmgm.com並向我們提供一份居住證明文件副本，例如銀行/信用卡對帳單或公用事業賬單（煤氣費、水費或電費），以確認您的完整地址姓名、您的新居住地址詳細資料以及文件的日期必須是最近三個月內的。

Yes, TMGM ensures that all transactions on both the Trading App and Mobile App are fast, hassle-free, and secure. Funds are received into segregated bank accounts separate from those used by the company and are held with Tier 1 major banks.

To download the TMGM apps:

1. For the desktop Trading App: Visit the TMGM website and navigate to the 'Platforms' or 'Downloads' section to find the appropriate version for your operating system (macOS or Windows).
2. For iOS devices: Visit the App Store, search for "TMGM," and click "Get" or "Install"
3. For Android devices: Visit the Google Play Store, search for "TMGM," and click "Install"
4. Alternatively, you can access download links from the TMGM website or use these URLs:
   • iOS: https://apps.apple.com/hk/app/tmgm-app/id6450881326
   • Android: https://play.google.com/store/apps/details?id=com.trademaxaustralia.tmgm

Alternatively, you can find download links for all TMGM apps on the TMGM website.

To log in to the TMGM App:

1. Open the app on your device
2. Enter your registered email address and password
3. If you have enabled two-factor authentication (2FA), enter the verification code
4. Click on the "Login" button to access your account

For new users, the app offers a one-click registration process:

1. Provide your phone number
2. Create a demo account instantly with US$100,000 in virtual funds

The TMGM App offers:

1. Access to over 12,000 trading products across various asset classes
2. Real-time quotes and interactive charts
3. Advanced charting tools for market analysis
4. Secure trading environment with features like segregated accounts and SSL encryption
5. Fast execution speeds and better liquidity access
6. 24/7 multilingual customer support
7. User-friendly and professional interface design
8. Quick account funding feature

To place a trade on the TMGM App:

1. Select the desired trading instrument from the app's main screen or use the search function
2. Review the real-time price information and chart analysis
3. Choose the order type (e.g., Market Order, Pending Order)
4. Specify trade parameters such as volume, stop loss, and take profit levels
5. Confirm your trade details and click the "Place Trade" button to execute the order

The TMGM App allows you to:

1. Monitor your account balance, equity, margin, and other key metrics from the dashboard
2. Review your transaction history, including past trades, deposits, and withdrawals
3. Deposit funds using various supported payment methods
4. Submit withdrawal requests and track their status in real-time
5. Customize account preferences, such as language settings and notification preferences
6. Access market news, analysis, and expert insights

Yes, the TMGM Trading App is completely free to download and use. To activate it, simply open an account with TMGM to access its advanced tools and trading capabilities at no extra cost.

HUBx 是一種投資組合管理工具，透過連結主帳戶和追隨者帳戶來連接和管理部位。

您可以直接從主選項卡帳戶下的客戶入口網站申請存取 HUBx 平台，您將看到應用 HUBx 的選項。選擇此選項後，您將看到一個包含相關使用條款的彈出視窗。

HUBx 已整合到您的用戶端入口網站中，不需要您下載任何其他軟體。

登入選項可直接在客戶入口網站的「交易工具」標籤下使用。

登入詳細資訊與您用於登入客戶入口網站的詳細資訊相同。

HUBx 分為兩個獨立的平台，分別容納伺服器 1、2、3 和 4、5、6 下的帳戶。

這意味著伺服器 4 下的帳戶可以關注伺服器 5 下的帳戶，但不能關注伺服器 1 下的帳戶。

您的真實交易帳戶將顯示在「帳戶管理」標籤下，然後可以連結到您的投資組合。

是的，需要 PIN 碼才能將關注者帳戶連結到主帳戶，PIN 碼由關注者提供給主帳戶持有者。

您必須建立 PIN 並將其提供給主帳戶持有人。

在交易帳戶設定下，選擇密碼類型、HUBx PIN 並建立您的 PIN 密碼。

您可以直接向主帳戶持有人要求斷開您的帳戶，也可以將請求傳送至support@tmgm.com 。

貨幣不必相同。

HUBx 本身不提供利潤分享的整合功能。但是，您可以聯絡您的客戶經理，他們將為您提供解決方案。

TMGM implements several security measures:

1. Segregated Accounts: Client funds are held in separate trust accounts from TMGM's operational funds
2. SSL Encryption: All data transmitted between clients and TMGM servers is protected using SSL encryption
3. Advanced Firewall Protection: TMGM uses advanced firewalls to monitor and block suspicious access attempts
4. Regulatory Compliance: TMGM adheres to strict regulatory standards set by ASIC, FMA, and VFSC
5. Know Your Customer (KYC) Procedures: TMGM verifies client identities to comply with AML and CTF regulations
6. Risk Disclosure: Comprehensive risk disclosure statements are provided to clients

1. TMGM maintains regulatory compliance through leading financial regulatory bodies:
   • ASIC (Australian Securities and Investment Commission - AFSL: 436416)
   • Financial Services Commission, (Mauritius (FSC) GB22201012)
   • Vanuatu Financial License, issued by VFSC (Vanuatu Financial Services Commission - No. 40356)
2. KYC Procedures: Implementing Know Your Customer procedures to verify client identities
3. Risk Disclosure: Providing comprehensive risk disclosure statements to clients
4. Complaint Handling: Maintaining a robust complaint-handling process by regulatory requirements
5. Regular Audits: Undergoing regular audits and reviews to ensure compliance with regulatory standards

TMGM protects client data privacy by:

1. Treating all client information as confidential
2. Not disclosing client information to third parties without explicit consent (except as required by law)
3. Storing client data on secure servers with strict access controls
4. Retaining client data only as long as necessary to fulfill legal and regulatory obligations
5. Using cookies on their website to improve user experience, with the option for clients to control cookie preferences
6. Adhering to relevant data protection laws and regulations

您的資金不由 TMGM 持有。 TMGM將客戶資金存放在澳洲ADI（授權存款機構），該機構評級為AA。所有客戶資金均根據客戶資金法進行管理，並與公司資金分開。客戶資金存放在澳洲國民銀行 (NAB) 的獨立客戶信託帳戶中。

如果您的帳戶出現負餘額，請透過即時聊天或發送電子郵件至support@tmgm.com與支援團隊聯繫。

如果您收到自稱來自 TMGM 的任何人未經請求的可疑信件，請立即透過即時聊天、電話或電子郵件聯絡我們的客戶支援部門，然後再與該人進行任何進一步的通訊。

我們強烈建議定期更改您的密碼（交易帳戶和TMGM Portal），並確保您的密碼足夠複雜以避免被輕易猜到。它應包含一個大寫字母、一個小寫字母、一個數字和一個特殊字符，並且長度至少為 8 位數字。

我們強烈建議您不要向任何第三方提供您的 TMGM 入口網站或交易帳戶的登入憑證。

請注意，您可以在此處找到我們的隱私權政策以及我們的其他法律文件。

我們建議使用強大、穩定、私密的網路連接，並在您使用的裝置上提供足夠的防毒/防火牆保護。

TMGM's Referral Program is available to existing clients who wish to refer their friends and family to TMGM. Participants may be eligible for rewards such as trading credits for successful referrals.

Please note that any promotional offers are subject to jurisdictional restrictions and are available only to clients who meet the applicable eligibility criteria. For more details, please refer to our website or contact our support team.

The benefits of participating in the Referral Program include:

1. Earning cash bonuses or trading credits for each qualified referral
2. No limits on the number of referrals you can make
3. A simple, transparent process for tracking your referrals and rewards

To participate in the Referral Program:

1. You must be an active TMGM client with a funded trading account
2. Access the referral program through your client area
3. Share your unique referral link or code with friends and family
4. Earn rewards when your referrals meet qualifying criteria (e.g., making a minimum deposit or reaching a certain trading volume), subject to eligibility requirements and jurisdictional restrictions.

To maximize your earnings:

1. For the IB and White Label programs, leverage TMGM's support and resources to grow your business
2. As an affiliate, use the provided marketing materials effectively and optimize your marketing efforts
3. For the Referral Program, share with friends and family genuinely interested in forex trading
4. Utilize TMGM's dedicated support teams for guidance across all programs

Remember, TMGM's client support team is available to assist your referred clients and ensure they have a positive experience with the platform.